After confirming of payment we will ship the order by EMS (or Economy Air). If all the items are in stock, delivery should take less than 7 days, but if an item is out of stock it may take up to a few weeks. Delivery times also vary according to the destination country. For the following cases, please contact us via the 'Contact us' page of this website.
This is possible only before shipment is made, and we charge a 10% fee.
- Return and Replacement:
* We require notification within 7 days after your receipt of the package, and the goods must be in completely unused condition.
* We will handle the request as soon as possible.
* If the problem is our error (wrong product, defective merchandise, etc.) we will cover return shipping, otherwise the customer needs to cover the cost.
* Please contact your nearest delivery post office immediately if you receive our item in a damaged condition.
* No returns can be accepted in the following cases:
No notification. More than 8 days has passed after receipt of the package. The product is used. The product is damaged or stained by the customer.
- If the problem is shipping damage, this will need to be handled by the shipping company.
* For returned products:
We will make refund through your Paypal account after checking the returned goods. Please keep in mind that money transfer fee will be deducted.
* Other reasons:
Each case to be discussed individually.